Terms and conditions

Driving Test Slot is a fast finding booking service that uses technology features to help you run your busy stressful daily life as smooth as possible.


General


  1. Each job must be paid up front before it gets started.
  2. You will grant permission to Driving Test Slot to act your behalf when moving your test slot to your suitable dates and for this we will need to collect some private information related to the search.
  3. It is your responsibility to give us accurate information as from this will depend a successful slot finding.
  4. We will consider an order search status as completed when the test slot we find meets the criteria you have provided for us.
  5. It is your responsibility to notify us of any circumstances changes on time and before we complete an order.
  6. Any changes regarding your personal information and availability can be notified and/or updated when logging to our system user zone area and should be updated as soon as you are aware.
  7. You will be responsible to turn up with the right documents on your test day as well as having the tools for the test, e.g. an instructor car for the test
  8. When a sooner test date(s) are found, we will make you aware on your a last day to change or cancel.
  9. When making yourself available for short notice test you will be reminded that these tests once booked or changed are normally non refundable, generally speaking any test can't be changed if a request by you is done under a week period before your test date is due, you are also warned about this on your test booking confirmation mail or reminders sent by us.
  10. When making yourself flexible on our system for us it means that not matter when the test is booked or changed you will be available to go for this test.
  11. Driving Test Slot will be managing your test dates and times on your behalf, we will keep changing these tests slots (we call this "stop legs") for which you will be notified every time there is a new date and if you want to keep this stop leg date then you will have to let us know by changing the order status in the user area zone this will allow us to know you are happy with current slot and to stop any further searching for new dates, when you are happy with the test date we will then mark the order as complete on our system which means that if you need further search this will be treated as a new order.
  12. If you have been locked out by DVLA or DVSA because of any reason, making phone calls on your behalf will make your job harder to us which means your job will be considered special and it will require further payment, in this case if you require a refund an administration fee may apply.
  13. If you have been banned from driving because of dangerous driving then you are likely to have been asked by the judge to do two tests slots instead one, you will be adviced from us how to achieve this test booking.
  14. We will notify you on any test dates changes from where we need a reliable email and a proper telephone/mobile number to keep you updated.
  15. Weekend test slots maybe not available for your ideal test center, if this happen we will explain you the options available according to your case.
  16. We will expect to be the only one dealing with your test slot changing management, you could invalidate your search order if you or a third party interference with the search, in this case you will be still be charged for the services provided.
  17. You are expected to keep a good communication by replying to any further enquiries we may have regarding your search job, failure to keep good communication may result in a test being cancelled for example.
  18. If you have selected the incorrect service selection we will be getting back to you regarding this matter, until this is not corrected we won't be able to proceed with your search job.
  19. Once a slot has been found within your criteria or accepted by you, orders will still be considered as completed and finished even if your test gets cancelled beyond our control as a result of e.g. weather, driving instructor fault, car failure, examiner sickness/unavailable, lockdowns, local restrictions and other third party actions/errors.
  20. Apart from finding you an earlier driving slot, our service also includes other admin such as phone-calls, updating details, gathering/confirming information, notifications and warnings.
  21. We may need to cancel your test as a result of exceeding changes being done on your current test booking, if the original booking test fee was paid by you then we will ask you how to proceed as sometimes we will need any test booking in place in order to continue with the search.
  22. We offer different channels to produce/make a complaint or get a refund therefore profanity while using our communication channels will not be accepted and you can be excluded from our priority list as a result.
  23. When ordering a job with a service declared as standard non flexible we expect you to make a reasonable request demand for your order and not something that will make it impossible to obtain, if we find that your request is too hard you will be contacted and explained the problem as well as let you know that your order can't be started or completed, either way you will be offered a refund less admin charges if applicable.

Accepting jobs

  1. Once you placed an order, you are normally allowed to change your criteria given at any time just make sure is the new request is reasonable andd on time.
  2. It is solely your responsibility to allow us to be the only doing the search otherwise all fees apply and no refund allowed.

    3. Presets

    1. A preset price is not fixed as it is normally given to the highest bidder however this will be published, you will be notified if the slot can't be transferred to you and why.
    2. Once an order has been accepted you have 3-5 days to let us know your details otherwise a preset could be given to someone else and you will be charged admin fee

    Compassion grounds

    1. We might offer a discount on your next test slot search in the following events like weather condition or examiner sickness cancellation

    Refunds

    1. All booking fees are fully refundable
    2. Full refund guarantee apply to orders cancelled within the first hour of order being done.
    3. All refunds has an administration charge of £15, £20, £23 or £35 when lots of admin work has been done on your behalf.
    4. PayPal charges may still apply.
    5. Our fees relates to managing, test dates notifications and customer services, we will use your order history when working out a refund
    6. When giving out refunds we will itemise the efforts that have been put into your search and therefore make a calculation accordingly
    7. You can request for the search to be carried by yourself at anytime if the test booking was organised by us and you want this fee to be refunded we will ask you to cancel the test booking yourself first before we issue a refund, when doing this a print screen proof is required and acknowledge that refunds might take up to 5 working days before it clears on your side.
    8. Helping hands by you or a third party allowed but remember that you won't be able to claim everything or nothing at all depending on how much work we have done on your behalf.
    9. We refund using the original payment method if this can't be done because you have left it for too long to claim your money back and financial service who handled your payment removes the option to refund you we will issue a credit note
    10. Refunds with original payment date longer than 6 months maybe need to be issued with a credit note as original payment provider has a refund time limitation.

    Privacy

    1. Your private information will be used solely for the purpose of finding you and earlier test slot.
    2. we will not use your information to pass it to a third party or for sales practices.
    3. You can request for your account to be deleted if required.

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